Privacy overview
QLUNARA operates this website as a static brand and product-information site. The site does not directly process payments or store credit card details.
Information We Collect
When you visit the site, the hosting provider may process standard technical information such as your IP address, browser type, device type, requested page, referring page, and date and time. This information is normally used to deliver the site, maintain security, and diagnose technical problems.
If you contact us by email, we receive the information you choose to provide, such as your name, email address, order reference, product question, and message content.
How We Use Information
We use information to respond to inquiries, provide product or order support, communicate about collaborations, protect the site, and improve the clarity and reliability of our service.
We do not sell personal information. We do not use information submitted by email for unrelated marketing unless you have separately agreed to receive it.
Language Preference
The language selector stores your selected language in your browser using local storage. This preference remains on your device so the site can use the same language on your next visit. You can remove it by clearing site data in your browser.
Your Rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information we hold about you. You may contact us to make a request. We may need to verify your identity before responding.
Data Retention
Email correspondence and related support information are kept only as long as reasonably necessary for customer service, business records, dispute resolution, security, and legal obligations.
Changes
We may update this policy when our website, service providers, or legal obligations change. The current version published on this page replaces earlier versions.
Minors
The site is intended for a general adult audience and is not directed to children under the age required by applicable local law.
Contact Us
For privacy questions or requests, contact QLUNARA at service@qlunara.com. Please include enough detail for us to understand and respond to your request.